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The case about Lincoln electronic company is an anatomy case which describes management success in operating high efficient company. Over the years, Lincoln could record a steady growth, satisfied thousands of customers, and financed with internally generated funds. 1 . How would you describe Lincoln approach to the organization and motivation of their employee? Lincoln had a lot of results control in the company. The first thing to mention is that the company created a piecework system where the employees were paid for producing more and more.Therefore, there were some workers on the factory floor ho had earned more than 45,000 in a single year. Other employees had the chance to own their own houses and cars and they didn't have any debt. The company didn't reward only for productivity, but they also rewarded for high quality, cost reduction, and new ideas. The workers guaranteed their work and every one of them felt like a boss for him/herself. Moreover, the promotion and hiring fo r a new Job give the current employees the opportunity to get advanced and usually they train the employee for a new Job to be qualified.They only hire new people if the Job needs special skills. Furthermore, the company used the open door policy where the employee problems can be heard and solved. The managers were sharing the workers the same parking and dining room. The company top executive Gorge E. Willis knew at least 500 employees personally which satisfied the workers need to be recognized. 2. What role do you think this approach has played in Lincoln performance over the last 25 years? Have any other factors been more important? In fact, satisfying the workers had played a big role in Lincoln success.No matter of how good the managers are, the work is completed by the workers, it was essential to motivate them to produce more products. As the company succeed in satisfying the employees, as they willing to stay in the company and be more productive. That helped the company t o apply their strategy perfectly; produce more for lower cost. 3. What factors will be critical to Lincoln continued success? It is important to Lincoln Company to guarantee the employee loyalty instead of counting on the paying system and giving bounces to them.In anytime that the company couldn't satisfy the financial needs for the workers, it will be the end for them. They should focus more on other types of rewarding. For example, the most productive employees can have special parking, or quicker promotions. Also the company needs to hire supervisor for the employees. The company had a worker who was able to manipulate the system and use the lunch break to finish some work with on hand while eating the lunch with the other one! Furthermore, there should be some delegation of authorities in the company. He top executive managers are making even the smallest decisions in the company which may cause some obstacles for middle managers to take a quick necessary decision. 4. What reco mmendations would you make to Mr.. Willis? I believe Mr.. Willis should continue using the open doors policy and maintain the good relations with employees. In the same time he needs to give some authorities to middle managers to make the decisions they need to keep the work stream flows. He should also focus more on making the products delivered in the right time and fix the delay in delivery.The company strategy hasn't changed for a while, and it is important to make some critical changes in the company environment to attract more employees instead of making the company place the employee go to in order to have high wage only. Implementing new technologies that assure reducing the number of workers will be more efficient. Finally, he can't depend on the employees self observation only, but also needs to have closer eye on them to determine how efficient they are. CASE-8 DIAGNOSTIC PRODUCTS CORPORATION: 1 .Evaluate both the design of the EDP Performance Bonus Program for Us-based f ield service engineers (Fees) as it currently exists and the way in which the program is being implemented. What changes would you suggest, if any? Explain The program were based on the Fees performance in six areas: 1- cross training 2- PM completion 3- teamwork factor for MS 4- complete first visit 5- call back rate and 6- administrative functions. The current system is not affective in evaluating the employees because of many reasons. First, the employees have no complete control in some areas.For example, complete service events in the first day are not always possible no matter of how hard the employee tries because of many factors that are not related to the employee abilities. Second, there were some problems raised after implementing the program such as some subsequent visits were not a call back. Therefore, the program readjusted to include some areas as exceptions. Finally, the evaluation is based on subjectively Judgment which can be varying depending on the manager's per spectives. Some improvement may be implemented to improve the whole program.For instance, as the managers realized that completing services in the first visit is not always possible, they need to count points for every employee who finished his part of the service in the first day. Regardless of the delay was caused by other factors. Another essential improvement is making the evaluation based on objectively Judgment rather than the manager's opinions. It is important for the employees to know how they exactly evaluated. In that way they can guarantee that the personal problems will not affected their evaluations.Finally, as the system was applied to assure the customers satisfaction, the company should focus more on their opinions of the customers services by hiring an employee to provide them an evaluation form and take it back from them. For the customers who seek assistance via phone, the company can take their opinion after the service was provided by making the customer bush a number to evaluate the employee. 2. Instead of using a results-control system like the Performance Bonus Program could EDP control its Us-based Fees effectively using only action and/or personnel/ cultural controls?If so, what would such a system look like? If not, why not? Explain. I believe that there were plenty of choices the company can use in order to achieve their goal. They can use action control to prevent employee from hiding the customer's bad evaluation by hiring an employee who's responsible for giving customers the evaluation forms and take it back from them. With closer supervision on the employee they will tend to perform better. Furthermore, in the case there was nothing about the company's effort to create a good work environment for the employee! There were not closer relation between the employees and their managers.Even the rewarding program was not big enough to attract the employee's attentions. There was not anything about giving them promotions or higher sa laries for good work. 3. In answering the question posed below, assume the following hypothetical facts: In February, Joe, a EDP FEES, was called to a large laboratory in a small Midwestern US city to perform a repair Job on an Emulate 2000 instrument. Soon after he arrived, he told the laboratory client personnel that he thought he could complete the Job in 2 hours. However, he encountered some significant difficulties and the Job took 2 days.Harvey, the laboratory manager, was quite upset because the laboratory could not afford to have the instrument down for that long in such a heavy workload period. After the Job was completed, Joe invited Harvey out for a â€Å"conciliatory dinner. † After a few rounds of drinks, Joe explained why the repair Job had taken longer than expected. Then he handed Harvey the EDP customer satisfaction survey form and asked him â€Å"to be kind† in completing it. The restaurant bill for the two of them for the evening was $179. 80. Questi on: How would you analyze the ethics of Joey's behavior?Joe has no ethics at all! ( I know you will say I am going so far here 0 ) He did not finish his Job in the right time. The Job needed about 2 hours to be done and he took 2 days! He did not only cost the company money and time, but he also fail in satisfy the customer who was upset because of the work delay. Moreover, he invited the customer to â€Å"conciliatory dinner â€Å"and tried to manipulate the customer to get positive evaluation for his lousy work. The company should cover the expenses for this dinner to as a part of travel expense which mean they will pay 179. 80 for unnecessary dinner!

Discuss Dickens treatment of the Victorian concept Essay

Discuss Dickens treatment of the Victorian concept of a gentleman in â€Å"Great Expectations†. Great Expectations is a novel about a boy called Pip and is of him growing up. One day a lawyer turns up at his sister’s house saying he has great expectations of him. A mysterious benefactor is giving money through the lawyer to Pip. Pip spends this money on what he thinks is becoming gentleman i. e. buying new furniture. However towards the end of the novel, when Pip finds out who his mysterious benefactor really is, he realises what a true gentleman is, a man of great principles and, a person with good manners. The novel is written by a much older Pip looking back at his life and being amazed at some of the mistakes he actually made. In Great Expectations, every character has there own opinion of what a real gentleman should be like. Pip, the main character of the novel; while he is still a teenager thinks that a real gentleman should have a lot of money, wear expensive clothes, know how to read and write and should go to a gentleman’s club. Whereas towards the end of the novel, when he is much more grown up, he realises that a true gentleman has good manners and is loyal. Dickens wrote this novel in many sections, which appeared in a newspaper, as the story became so famous the sections were collaborated into a novel. The novel was written in Victorian times, and like many of his novels they were about the times and the attitudes of all people of society. In this novel Dickens’s message to the Victorian people was that to be true gentleman one did not have to be of a rich family or have lots of money; but a true gentleman was loyal, treated others with great respect and had immaculate manners. In modern society we all think that a gentleman should treat others with respect, dress smartly, have excellent manners and be well behaved in public. However some people follow the literal meaning of a gentleman, being that the individual comes from a noble / family. In the novel Pip makes friends with Bently Drummel, who is a gentleman by definition of a dictionary, however what Pip realises a true gentleman is, Bently Drummel is not. There are many things about Bently Drummel that convinces the reader that Bently Drummel is not a true gentleman. Firstly for example he beats his wife, which a true gentleman would never do. A true gentleman would treat a lady with respect at all times. Bently Drummel is only a gentleman because he comes from a rich family his ethics are all completely wrong. He does not lens any money to his friends and he treats them as if they are inferior to him due to his riches. We all know that a true gentleman would never mistreat his friends and would always take great care f them. However on could also argue against these accusations, which are against Bently Drummel and say that he is in fact quite a gentleman. But that all depends upon what one defines a gentleman as. If one says that a gentleman is someone who is very arrogant, and loves himself and his riches more than anyone else then you could say that Bently Drummel is a gentleman However I think in modern day society, and what dickens is trying to put across to the reader is that it is not ones position in society; it is not ones riches that make him a gentleman but his humility, his kindness and his love for his neighbours. In the Victorians times, in which the paper is set, the book as we have said was published in small sections in the newspaper and middle and even lower class people would get to read these newspaper one way or another, so Dickens’s message is not just to the rich or just to the poor but to the whole society. Another example of gentleman by definition and a true gentleman is of Compeyson and Magwitch Magwitch is not rich nor of noble decent, but has good principles, he is Pips mysterious benefactor who sends him money in order for him to become a gentleman, although it may not seem so due to the events early in the novel but Magwitch is kind and caring, as he makes sure that Pip is well looked after. Having said that Magwitch is an escaped convict yet he earns money via an honest living from which he sends money to Pip. Compeyson was Magwitch’s accomplice who ran away with all the money and blamed all the crimes on Magwitch who served the time. Another thing against the Compeyson is that he had very bad principles compared to Magwitch. He conned Miss Havisham into loving him and then and on their wedding day he left Miss Havisham waiting at the altar and ran away with most of her money. This left Miss Havisham devastated she sat I a room with all the clocks stopped at the time of the wedding, she sat their in her wedding gown, very frail obviously because she was not eating well. A true gentleman could never do this to a women and this is highlighted in the way that Magwitch treats women. At the time in which this novel was released in its different sections, Dickens wanted to add enough suspense so that the reader wanted to read the next section and would remember all the previous sections. He added thrill and excitement to the section by introducing a new character relatively in each section, who has there own appearance, is from there own part of society i. e. working class, and who has their own different views and opinions. This is clearly apparent as each character has his own view, for example Estella a beautiful girl, who Pip is deeply in love with tells him that a gentleman dresses smart, has nice shoes and soft hands. IT is clear to see the message that dickens is broadcasting to the people through his novel and is seem to have an effect because it tells all the people the rich and poor that money does not make a gentleman in the eyes of the community so it is better to be happy with what one has and to have good principles and scruples.

How Modern Technology Affects Language Essay

Language and words are the most important intangible things we have as humans. Having the ability to communicate abstract ideas with others by making sounds with our mouths is what sets us apart from other Earth-walking animals, and is quite incredible when you think about it. However, when the times change, language changes right with it. We are now in what is called the â€Å"Age of Technology† and the major increase in use of the internet, mobile devices and TV has created a whole new set of words that are being looked at as detrimental to traditional language. I do not think the language of new media is corrupting communication but helping, and the idea that it is helping comes from a bias towards younger people. People are generally afraid of change. So it’s understandable why someone who grew up talking a certain way, would be quick to be against the way a new generation was talking. Older people feel as if the words that new media have introduced to our culture are â€Å"slang† and are making us dumb because it’s taking over the traditional way of speaking and writing English. If everyone had this mindset, we would still be speaking like Shakespeare. In the video â€Å"Tweets, Texts & Myths† by Professor David Crystal, he disproves the common myths of modern vernacular. Crystal talks about how this â€Å"new† language is not really used as much as believed, and that they do not hurt people’s ability to write and communicate in a formal setting. Through a classroom study, Crystal found that those students who used the language of new media the most actually received higher marks on written assignments. So perhaps new language is not hurting, but in fact helping. A big part of the movement against the new language that mass media and technology have created is a bias towards younger people, who are the ones that use it the most. People fail to realize that just because someone is young, does not mean what they are doing is wrong. Every group of people has their differences in how they say things, from rocket scientists to a sports team, yet because the young people are doing it, it’s labeled as â€Å"dumb and detrimental†. In the yellow packet we received in class, it reads â€Å"while ‘spaced out’, ‘hang’, or ‘lol’ are widespread and easily understood†¦this ‘teen argot’ is viewed as slang while the arguably even less-penetrable â€Å"’szujet’, ‘diegesis’, and ‘metalepsis’, are recognized as technically appropriate terms for professional literary theorists. (I think it’s ironic how when typing this, the â€Å"sophisticatedà ¢â‚¬  words all were not recognized by the computer). Language is very versatile and should be. At it’s core, language is nothing but a way to communicate, so why does it matter how it’s done as long as it’s done? If you’re saying the same exact thing, why should it matter if you abbreviate a few words or add a word that’s not in the dictionary as long as your audience understands? I think that we have to drop our biases when it comes to something like language and allow for everybody to do what works the best for them, because they are the only one that it effects.

Comparison of Leo Tolstoys War and Peace and A Prisoner in the Essay

Comparison of Leo Tolstoys War and Peace and A Prisoner in the Caucasus - Essay Example In general and on a whole, it can be stated that there are more differences than similarities between the two. War and Peace provides ample background as to the war that is taking place, describing in detail the events leading up to the war, the reason for it, the points of view and particularities of both sides involved, and the historical context surrounding the characters and occurrences that are significant to the story. It is a standalone piece that a reader can approach without the need to be versed or even familiar with the history of the time period in which it unfolds, given the fact that all of this information is provided therein, whereas in "A Prisoner in the Caucasus", the only piece of information given as to historical context is that it is taking place amidst the war between the Russians and the Tartars, forcing the discerning and curious reader to research the circumstances of, and time in history when, said war was waged if he/she wishes to obtain some temporal refe rence or detailed contextual information that would serve as a basis for better understanding the tale's time and place. Another general and very important difference between the novel and the short story consists of the fact that the latter was written by Tolstoy based on actual experiences. "A Prisoner in the Caucasus" fictionalizes Tolstoy's first-hand experience as a soldier in 1852 fighting in the war against the Chechenians, Tartars who rebelled against Russian rule. Evidence of actual occurrences that Tolstoy lived during his military career, which he either described in detail to instill realism into certain passages of his story or embellished upon to create memorable scenes, abounds in scholarly biographical works on the author. One such event is beautifully narrated in A Cadet in the Caucasus (Simmons, p. 23): [Tolstoy] and Sado were in a convoy of stores from Fort Vozdvizhenskoe to Fort Groznoe. Although regulations strictly forbade anyone detaching himself from the convoy, because of the danger of being cut off by roving mountaineers, he, Sado and three mounted officers, impatient with the slow pace of the infantry, rode on ahead. Tolstoy and Sado ascended a ridge to see if any of the enemy were in sight. A large band suddenly appeared a short distance away. Shouting a warning to their three comrades below, Tolstoy and Sado galloped for the fort, less than three miles away. The Chechen band divided, seven taking up the pursuit of Tolstoy and Sado and the rest dashing after the other officers. These men had been slow to take the warning and two of them were severely wounded before reaching the convoy. Meanwhile Tolstoy, who had been trying out Sado's spirited new horse and hence might easily have escaped, refused to desert his friend, who was mounted on Tolstoy's slow ambler. The Chechens drew nearer and nearer, while Sado tried to keep them at a distance by threatening them with an unloaded gun. The enemy could have shot them down, but apparently they desired to take them alive, especially the renegade Sado, whom they no doubt wished to torture. Fortunately, a Cossack guard at the post saw their plight. A rescue party at once galloped out and the Chechens fled. This close encounter

Group work--------read the case study and do the paper as requirement Essay

Group work--------read the case study and do the paper as requirement - Essay Example However, TNNB seems to have a problem in its workforce and urgently needs talent development strategies if it is to ensure sustainable business with a promising future. This report explores how talent management strategy would help TNNB. It also assesses the most appropriate talent management strategy and proposes suitable short-term and long-term talent management policies and practices for the company. How A Talent Management (TM) Strategy Would Help TNNB TNNB clearly has a big problem with talent management. The company’s project managers emerge as incompetent for their roles as asserted by the company’s systems engineer. There is tension between systems engineers and mechanical and service engineers, which is likely to affect the overall performance of the company. Most of the engineers at the company have been working for the company for many years with some of them nearing their retirement. The managers of the company feel that engineers are hard to find, which cl early indicate that the company lacks strategic recruitment, hiring and retention programme. Therefore, TNNB’s future lies on its ability to adopt a suitable talent strategy to curb the on-going talent deficit in the company. Talent management is a management buzzword associated with continuous inflow of employees with desired qualities into an organisation. Talent management can be defined as a process that ensures that an organisation has a regular supply of individual with high potentials for vacant positions and acquires the right persons for the right jobs whenever there is need. Davis (2007) argues that â€Å"talent management is the recruitment, development, and retention of individuals who consistently deliver superior performance† (Davis 2007 p.1). However, Hatum (2010) notes that no universal definition of talent management exists. Strategic talent management as a process ensures that an organisation hires the right people for the right jobs and in a timely m anner so that the objectives of the firm can be met as expected (Deb 2005). Strategic talent management enables companies to assess and understand their present state, project talent gaps and take the initiatives to fill these talent gaps. The human resource of every organisation is charged with the responsibility of developing effective talent management strategy (Vaiman & Vance 2008). The success of an organisation depends on the effectiveness of the human resource department in recruiting high-performing staff developing and retaining them (Oakes & Galagan 2011; Silser & Dowell 2010). Generally, a talent management strategy would help TNNB to: Identify talent gaps within the organisation and take early precautions Align human capital needs with the strategy of the business Focus its training, development and recruitment efforts Ensure that the company achieves a balanced blend of generations in the workplace Ensure that knowledge is effectively transferred across various generati ons that make up the workforce Keep low the possibilities of disruptions in the production process as a result of impulsive departures of employees. To plan and organise its workforce and Maximise the contribution of each employee. Effective implementation of talent management strategy will result into significant reduction in cost associated with recruiting incompetent personnel, risk minimisation and attaining higher level of organisational performance

Why we crave horror movies Essay Example | Topics and Well Written Essays - 250 words

Why we crave horror movies - Essay Example Casey is a young girl alone in the house. She receives a call which she thinks of as a prank call. She flirts a little when the caller has already sneaked into her house. Wearing a white mask, the killer chases her and then stabs her to death when her parents are just entering the house. Following this is a series of other killings and finally the killers get caught while trying to kill a girl who is the girlfriend of one of the two killers. Since that was the first horror movie I ever saw, it had a bad effect on me. Although I felt sick at the scene when Casey was stabbed to death, still I wanted to watch more. I was scared and I did not prefer to watch the movie alone with lights turned off. I do not understand this feeling even today, that is, how could I enjoy such a movie which was making me so frightened that I could not sleep for a couple of nights. This is what surprises me about human nature. Although I did not want the killers to reach out on Casey and kill her, still I was enjoying her being made fool of through the prank call. Also, although I did not want to see Casey die, still I watched the full scene when she was being stabbed and her dead body being pulled leaving blood marks on the floor. Although I often had my hand on my eyes out of fright, still I did not fast forward the movie.

Taha Computer Network Security Services Essay Example | Topics and Well Written Essays - 750 words

Taha Computer Network Security Services - Essay Example Taha Company will also be concerned with the collective mechanisms and processes that will be involved in safeguarding the sensitive and valuable information from publication. This will help safeguard the information and the computers of the individuals and companies from physical damage.There are measures and plans in the future to offer other computer services to the clients. These other services include offering both the software and hardware maintenance and providing computer training to the individuals and the companies who are our clients.Taha Computer Security Service Company has a competitive advantage over any other business since there is none other company that offers computer security services in the region. The owners of computers and vital information have been exposed to both physical damages and other damages caused by malfunctions and Trojans, which have led to the loss of income of the individuals and companies.The company’s mission is to be an information te chnology ally to its clients and to provide computer security and protection to its clients in a wider market. This will only be achievable by an increment in the company’s returns, which will be used in expansion to other markets to provide these services. Our support services to help in the market capture and expansion include training, offers, and network services. The company will also seek for other new opportunities to be able to be competitive enough once other businesses invade the industry.

TORT LAW - F Essay Example | Topics and Well Written Essays - 2500 words

TORT LAW - F - Essay Example The difference between the two thus far developed has been a cause of grave concern for common law, but the distinction has been made evident by recent cases to a great extent, especially with the presence of principles laid out in Alcock v Chief Constable of Yorkshire Police [1992]1 and McLoughlin v O’Brian [1983]2. What is Nervous Shock? Nervous shock is described as an array of recognizable psychiatric diseases which are over and beyond the usual distresses a person encounters upon witnessing the scene of an accident. Mere emotional setbacks that are considered ordinary, including fear, grief and worry are not considered sufficient at law3. Thus, ailments such as clinical depression, anxiety neurosis, and post traumatic stress disorder fall into the category of nervous shock, which admittedly is a label underplayed as it represents a larger than normal degree of psychiatric damage4 than simply suggesting an element of shock. As Lord Jauncey clarified in Alcock at 419, the c laimant must suffer a â€Å"recognizable psychiatric illness† in order to justify cause for action (Chadwick v British Transport Commission [1967]5). Thus, it must be observed that nervous shock is more aptly treated as personal injury to the mind as different from personal injury to the body. It follows that the first step to determining whether a claim of psychiatric damage is valid at law would be to categorize the kind of harm experienced, and whether it was serious enough to give rise to a duty of care on the part of the defendant, as normal fear and anxiety is exempt from such duty and people are expected to be of reasonable firmness capable of dealing with normal distresses6. Negligently Inflicted Psychiatric Harm If a claim for psychiatric harm stems from one in negligence, the same principles of establishing a claim apply. Thus, the four requirements of a negligent act must be present, namely the duty of care, breach of that duty, causation and the damage resulting f rom that breach which must not be characterized as too remote. The law related to duty of care is illustrated well by the principles established in Donoghue v Stevenson7 and Caparo Industries v Dickman8. The duty of care is established when a sufficient relationship can be established by virtue of neighborhood and proximity of relationship so that the claimant can be reasonably foreseen to be injured by the defendant’s act and whether establishing such a duty would be fair, just and reasonable in the present case9. In order to establish this duty, the courts take heed from recognized duty situations (Sutherland Shire Council v Heyman [1985])10. Thus, a manufacturer may be sued by a consumer for a defective product which causes physical harm (Donogue), the driver of a car who engages in an accident but only causes psychiatric damage but no physical damage to the victim he collides with may also be liable (Page v Smith [1995])11 but the employee-employer relationship does not g ive rise to an automatic duty of care in terms of psychiatric injury suffered by rescuers after an incident (White v Chief Constable of South Yorkshire Police12). Since the damage we are concerned with is psychiatric, the harm may not just extend to the victims who are immediately affected by a risk of personal injury resulting from the negligent act, but also

How Bingeing Became the New College Sport Essay Example | Topics and Well Written Essays - 500 words

How Bingeing Became the New College Sport - Essay Example The author’s point of view is that this excessive drinking stems from the legal position, where students below the age of 21 cannot legally buy or consume alcohol, and it is is this repressive legal issue that is the main cause of the binge drinking seen in colleges. My experience in this aspect of excessive drinking in colleges is second hand, as I do not consume alcohol. I have seen my peers and friends indulging in such drinking, confirming the claim of the author. I have not come across any incident of excessive drinking causing an immediate and severe health problem. Still, I have seen and experienced the consequences of this excessive drinking at parties in the evening. It is not uncommon to see some of the participants coming to parties having consumed a lot of drink in their rooms, in the belief that it would help create a more lively atmosphere at the parties, but exactly the opposite happening, with their inability to be a part of it in their inebriated state. Some pass out, and some others throw up, and the rest more a less making a nuisance of themselves. I have heard of instances of unfortunate sexual experiences occurring when it was not meant to happen, but with alcohol dulling the appropriate senses, inappropriate actions take place. Alcohol in small quantities may help in brightening up party atmospheres, but the binge drinking in the rooms of students is seldom light and does create problems not just to those who consume it, but also to those who happen to be in the environment. Alcohol consumption by students below the age of twenty-one in their rooms in what is known as ‘pre-gaming’, is becoming a common practice in colleges. This excessive consumption of alcohol has even posed severe health risks to these students. Students below twenty-one tend to drink excessively in their rooms, as they are legally not allowed to buy or consume alcohol.  

Irish Ferries Strategic Management Case Study Example | Topics and Well Written Essays - 3000 words

Irish Ferries Strategic Management - Case Study Example 1.4 PESTLE Analysis: Political No adverse legislation in Ireland/ EU. Adverse legislations not expected in future. Possibility of government subsidies to some routes in future. Future legislation in foreign countries could benefit local ferries. The company operates in peaceful zone; threat due to war and conflict is minimal. Inter-country relationships are generally supportive; no major threat expected. Economic Global economic situation is adverse. Effect is less severe in EU; situation could improve in 18 months. This could be an opportunity as users may prefer low cost ferries, which benefits Irish Ferries. The customer segment varies from general industrial cargo to leisure travel; as such, business risk is diversified. Taxation rates are mostly uniform across EU; double taxation avoidance treaty amongst most countries. However, differences exist in VAT rates; can be minimized by setting up a multi-national corporation structure. Interest and exchange rate differences between EU countries (European Central Bank). Social Roll-in roll-out segment promotes the trend of travelling with cars. Consumer attitudes/ opinions and media views positive. Established low cost plus quality brand image; "Best Ferry Company" eight years in a row. Management style/ work culture of the company is professional. Technological The company has invested heavily state-of-the-art vessels. The company provides web-based booking option to leverage sales. Future bridge/ under water tunnel between Ireland England is a threat. Technological advancement in operational aspects can generate more value. Strategic tie-up with partners to enable seamless travel between Ireland and EU. Legal Changes in laws can affect business. However, no adverse laws...It has invested over 500 million (Irish Ferries 2) in new fleet and port facilities, and has the most modern fleet in Europe. The fleet includes the Ulysses (world's largest car ferry), the Dublin Swift (high speed catamaran), the Isle of Inishmore, and the luxurious Oscar Wilde. During 2007, Irish Ferries carried 1.57 million passengers, and 405,000 cars with a total number of 4,289 sailings. For eight years in a row, Irish Ferries has been voted Ireland's "Best Ferry Company". Its motto is "The Low Fares Ferry Company", reflecting its determination to offer customers the very best value ferry fares. Taxation rates are mostly uniform across EU; double taxation avoidance treaty amongst most countries. However, differences exist in VAT rates; can be minimized by setting up a multi-national corporation structure. The company sources services from several suppliers, whose collective bargaining power is not expected to be high. The company also sources high quality shipping equipment and spares from suppliers. Since these equipments (and especially spares) can be sourced only from limited sources, suppliers would posses some bargaining power. The overall bargaining power of suppliers is Medium-Low. The customers are not organized in groups, and are not expected to have strong col

Five network management categories making up the FCAPS model Essay

Five network management categories making up the FCAPS model - Essay Example CISCO (2009) provided the information that this specification was introduced by the Internet Engineering Task Force (IETF) and became known as a draft standard in 1995 in RFC 1757. This specification enables the network to be monitored from various aspects with the help of functions and statistics that facilitate communication with the console managers and network probes. SearchSecruity.com (1998) defined network probe as the act of attaining knowledge about a network by inserting a program or a device at a certain point on the network. The exchange of information between the RMON probes and RMON console managers takes place on the basis of simple network management protocol (SNMP). RMON probes are programmed to communicate with the console managers on the basis of their IP. The primary function of the RMON probe is to measure the packet flow at a certain juncture in the network to generate statistical information. The information is sent to RMON console managers where the network manager can analyze the data and judge the condition of the network. Aoshima (2000) stated that the RMON probes send statistical data to the RMON managers where it is converted into more comprehensive statistical formats, for example, lists and graphs. The statistical nature of the information facilitates fast and effective decision making and analysis. Aoshima (2000) also pointed out that the format of statistical data is based on the RMON Management Information Base (MIB). MIB possesses different monitoring mechanisms, namely RMON1 and RMON2. RMON1 possesses statistical information regarding the data link layer and physical layer, while the other one contains information about the n etwork layer and application layer. The information in RMON1 relates to the MAC addresses and ports, whereas RMON2 contains information about IP addresses and applications. RMON managers are designated to overlook all the branch networks to

The Effects of Meat-Based Diets on the Environment Essay Example for Free

The Effects of Meat-Based Diets on the Environment Essay According to study, around 2.5 million years ago, humans abandoned their vegetarian habits and adopted a more omnivorous diet in the era of the genus Homo. In 1999, researchers were not sure whether the bite marks they found on 2.5 million year old animal bones were made by humans or not. Peter Ungar (2003) of the University of Arkansas made an analysis that concluded the bite marks were indeed from the first members of the Homo generation (1). Eating meat has developed into a necessary part of human culture over the course of the millions of years. Although, consuming meat also has a big impact on the environment. One of the biggest impacts done by eating meat is the depletion of resources, especially because a generous amount of water is used for livestock. With more than 1.7 billion farm animals in the world, it is approximately triple the amount of humans (4). Research shows that it takes 441 gallons of water to produce one pound of beef, on the other hand, it only takes 14 gallons of water to produce one pound of wheat. The meat industry is one of the major reasons why we are depleting in fresh water. Ed Ayres (1999) of the World Watch Institute found the following: Around the world, as more water is diverted to raising pigs and chickens instead of producing crops for direct consumption, millions of wells are going dry. India, China, North Africa and the U.S. are all running freshwater deficits, pumping more from their aquifers than rain can replenish (2). Raising cattle is also very damaging; they create wreckage to the environment through over-grazing, soil erosion, desertification, natu ral waste, and tropical deforestation to make room for farms and soy fields for feed (8). Dr. David Brubaker, PhD, at Johns Hopkins Universitys Center for a Livable Future, states that, The way that we breed animals for food is a threat to the planet. It pollutes our environment while consuming huge amounts of water, grain, petroleum, pesticides and drugs. The results are disastrous (2).† Manure from cattle can also cause pollution in groundwater and drinking streams. This affects many ecosystems, including humans. In 1995, 25 million gallons of manure and urine spilt into a lagoon in the New River in North Carolina. Over 10 million fish were affected and killed, and 264,000 acres of land were closed due to poisoning (4). Officials in California identify that cows are the major source of nitrate pollution in approximately 100,000 square miles of groundwater. When drunk by humans, depending on the level of nitrate in the drinking water, the effects can range from severe illnesses to even death. Research proves that high levels of nitrate in water can also increase th e risk of methemoglobinemia, or â€Å"blue-baby syndrome†. It has the ability to kill infants and children. Furthermore, the waste from animals contains other harmful pathogens such as Salmonella, E. coli, and Cryptosporidium. Based on past events, if not dealt with properly, manure spills are proven to be very hazardous to animals’ habitats, for they take long to clean up and replenish what has been destroyed. For example, a spill of the excess waste of livestock from factory farms in Maryland and North Carolina is proven to be linked to a case with Pfiesteria piscicida, a disease that wiped out millions of fish in the area and caused many symptoms to the local people, such as skin irritation and short-term memory loss. Nutrients found in manure also cause algal blooms in water, which eat up all the oxygen. When there is no oxygen in the water, it is called a â€Å"dead zone† and this area cannot support aquatic life, meaning that bio-diversity is lowered in that ecosystem (3) (6). Not only does raising livestock harm natural resources, it also uses a lot of fossil fuels. It is found that the United States uses ten percent of their energy every year just to produce meat for their consumers. In other words, 40 calories of fossil fuel are needed to make only one calories of protein provided from eating beef (4). Many of the CO2 released in the air are directly related to livestock. A lot of energy is used to heat the buildings that hold the animals, to produce all the crops, to feed the animals, to import and export, and to refrigerator to keep the meat from going bad. An ecologist David Pimentel states that â€Å"Animal protein demands about eight times as much fossil fuel as for a comparable amount of plant protein (2).† Emissions from factory farms release harmful toxins into the air, such as ammonia, methane, and hydrogen sulfide. Coincidentally, when ammonia is released in the air, it can cause smog or acid rain. On people, the effects could be breathing difficulty and unclean air. Methane is a big contribution to global warming. Research shows that the meat industry is the largest source of methane production in the world, releasing around 100 million tons a year. So theoretically, global warming can be slowed down a portion by stopping the emission of methane into the atmosphere (4). In recent attempts, the PETA organization the People for the Ethical Treatment of Animals – have used several innovations to get the message out about meat-based diets and how it is greener to become vegetarian. In Europe, the response was surprising; to illustrate, the number of vegetarians doubled in Great Britain, the number upped in Germany to eight million vegetarians, and similar results in other countries. Unfortunately, the citizens of the United States were still unmoved and not motivated to take action because the consequences were not happening at the present moment. Especially due to the fact that Americans have been growing up surrounded by the culture of meat-eating for billions of years now, it is almost impossible to divert Americans to see that becoming a vegetarian is for a good reason and that it is a very healthier alternative for both humans and the environment (5). In my opinion, I think that becoming vegetarian is one of the main solutions of our world environment problems today. Because our demand for meat has risen so much the past years, partly due to overpopulation and how now more people can afford eating quality meat, we are willing to sacrifice other precious resources (such as water, land, and forests) to make sure that our demands are met in the economy. I think as humans, we are glutinous to think that any kind of food is available without a cost to us because we are at the top of the food chain in the entire world. By depleting our natural resources just to raise livestock for slaughter and consumerism when there are other alternatives to human diets, even if we make enough meat to last us a while, overall it is a short term accomplishment, not long-term, and over time this temporary solution will wear off, leaving us with no meat source, and also no resources because they are all used up. In order to motivate people to adopt the vegetarian lifestyle, people will have to find a good reason to how it will benefit them, such as having a stronger, healthier body (8). Adding in the appeal of a chance to survive longer, we humans as naturally selfish people will try and pick the best choice (in this case, being a vegetarian) if it means we will be able to live longer than everyone else. It is disappointing how people in our world today are very ignorant to the world issues and problems affecting our welfare in the future, because people are so caught up in their everyday lives to worry about what will come in the future due to the actions unknowingly made by our own hands. What needs to be down is to educate humans about the environmental benefits of living a vegetarian or vegan lifestyle, in relation to all the environmental impacts that a meat-based diet brings onto the Earth. In conclusion, meat-eating is of nature to humans. Although, in order to maintain our Earth in a liveable state for the near future, meat-eating may soon be out of the question. In our desperate moments, we will look to becoming vegetarian in hopes to continue our human generation on this Earth because all our other meat sources will have run out due to the high demands. It may not be obvious now, but I can guarantee that if we do not change our eating habits soon, our world will soon spiral into economic collapse, finishing in the destruction of the environment, and maybe even the end to the human generation.

internal audit proficiency and internal controls

internal audit proficiency and internal controls LITERATURE REVIEW 9.0 Introduction This chapter is a review of the related literature generated by the researcher on the subject of study. The chapter entails the relationship between internal audit proficiency and internal controls; internal controls and corporate governance; internal audit proficiency and risk management; internal controls and risk management; and risk management and corporate governance. 9.1 Internal Audit Proficiency Internal auditors should possess the knowledge, skills, and other competencies needed to perform their individual responsibilities. The internal audit activity collectively should possess or obtain the knowledge, skills, and other competencies needed to perform its responsibilities. The internal auditor should have sufficient knowledge to identify the indicators of fraud but is not expected to have the expertise of a person whose primary responsibility is detecting and investigating fraud. (IIA, 2007). The rationale is that internal auditors experiences, knowledge and education are most valuable to management (Giselle, 2000). 9.2 Internal Audit Proficiency and Internal Controls From the definition of internal auditing, the objective of internal auditing not only includes involvement in governance but also highlights the importance of evaluating and improving control and risk management (IIA, 2007). Most internal audit professionals argue that an effective internal audit function clearly correlates with an organisations success in meeting management objectives and whether the internal control system is functioning as intended (Faudziah et al, 2005). The effectiveness of internal audit greatly contributes to the effectiveness of each auditee in particular and the organization at large (Dittenhofer, 2001). Dittenhofer (2001) also observed that, if internal audit quality is maintained, it will contribute to the appropriateness of procedures and operations in the organization. Therefore, internal audit proficiency is seen as an important attribute to the quality of the internal audit function and the way it adds value to the internal control frame work. The Institute of Internal Auditors Standard 1210 on proficiency of auditors, requires that internal auditors posse the knowledge, skill and other competencies needed to perform their responsibilities (IIA, 2007). Internal audit effectiveness is determined by the internal audit departments capability to provide useful findings and recommendations and to prove that it is of value to the organization and promotes good governance within the organization. Internal auditors need specific technical skills and to be seen to undertake continual professional development to keep up to date with changing business practices and remain capable of providing a value-added service in their audit approach (Giselle, 2000). They should therefore be experts in the area of internal control and should use their skills and expertise to evaluate internal control systems of their organizations and recommend improvements that will greatly contribute to good governance. According to Jan Cattrysse (2005), internal audit could have an important input based on their experience from independent monitoring operations or previous occurrences of wrongdoing. 9.3 Internal Audit Proficiency and Risk Management. The role of internal audit is to provide objective assurance to those charged with governance and management on the adequacy and effectiveness of the risk management framework, help in improving the processes by which risks are identified and managed, help in strengthening and improving the risk management framework. According to (Herdman 2002; Richards 2002; Bailey et al. 2003; Gramling et al. 2004; Carcello et al. 2005b; Deloitte 2005; Gadziala 2005), the internal audit function plays a unique and critical role in corporate governance by monitoring organizational risks and helping ensure financial reporting reliability. Chris Jeffrey (2008) asked that, if an internal audit group does not clearly understand the industry, how could it decipher what the greatest risks to the organization were? In order to do all this, internal auditors need to be skilled and experienced on how risk management works. They also need to gain a better understanding of the key business risks and the impact they can have on the organizations ability to build shareholder value (risk assessment). Internal auditors must also be able to assess the responses to key exposures and determine if those responses are sufficient or relevant (Gerrit and Ignace, 2006). Spira Page (2003), note that the recent corporate governance guidelines assume that risks can be objectively identified, quantified and thus strategically managed. Consequently, expertise in risk management techniques and knowledge about the internal control system become a source of power which enables internal auditors to advance and play an important role within their organization. Companies facing higher risk will increase their organizational monitoring through internal audit, providing evidence of the importance of the internal audit function (Colin et al, 2008). Lastly, according to Ian William, (2007), one external auditor commented that the internal audit profession had been trying to reposition itself over the last six or seven years from being relatively unfashionable function: â€Å"Im not saying that it was just re-badging. They have been taking on new skills and repositioning themselves more as risk advisory/ management people†. 9.4 Internal Controls and Risk Management. According to the new definition of internal controls by the Institute of Internal Auditors (IIA, 2007), controls do not exist in a vacuum and implies, rather, that controls exist to assist organizations in managing risk and promoting governance processes. A companys system of internal controls has a key role in the management of risks that are significant to the fulfillment of its business objectives. It is important to note therefore, that a sound system of internal control provides reasonable, but not absolute, assurance that a company will not be hindered in achieving its business objectives by circumstances which may reasonably be foreseen. Risk in a financial context is generally understood to be the potential for financial loss consequent on fraud and incompetence. Although it is widely understood that such risk can never be entirely eliminated, it is generally believed that a system of internal control will act as a deterrent to fraud and a protection against incompetence (Spira Page, 2003). Gerrit Ignace, (2006), noted that internal controls are only one of the means to manage key organizational risks. Other devices used to manage risks include the transfer of risks to third parties, sharing risks and the withdrawal from unacceptably risky activities. 9.5 Risk Management and Corporate Governance From an agency perspective, the importance of strong governance stems from the need to align the interests of management with other stakeholders in the firm in order to reduce agency costs (Cohen et al., 2002). One of corporate governance mechanisms that can be used to monitor managements behaviour is internal audit (Davidson et al., 2005). Internal auditors are certainly exhorted in the professional literature to embrace the opportunity to contribute to the achievement of corporate objectives through risk management (Gerrit Ignace, 2006). 9.6 Internal Controls and Corporate Governance

The exit strategy within a business plan

The exit strategy within a business plan The Last portion of the business plan is the exit strategy. It may seem strange to develop a strategy this soon to leave the business, but potential investors will want to know the long-term plans. The exit plans need to be clear in your own mind because they will dictate how you operate the company. For example, if it is your ultimate aim to get listed on the stock market, then you have to follow certain accounting regulations from day one. Recent research study has shown that 40% of all small business owners would like to exit their business immediately but that only 25% have any sort of plan for doing so. A mere 7% of the people have a formal written exit plan in place so although the desire is at the forefront of many owners minds, there is no strategy to make it happen. The sequence of steps involved in the exit strategy are Timing and the market Estimation of business worth Improving business value Selling the business Concluding the sale Timing the market: During last decade, capital markets around the world became abundant with funds. These funds primarily got accumulated through a decade of economic growth and prosperity. Low interest rates and low yielding traditional investments have driven the fund managers to seek alternative investment strategies that would maximise their returns. Whether through expansion strategies of large corporates, consolidation strategies of private equity managers or purely direct investment, this money is finding a home in middle market privately owned businesses. No such opportunity had existed for business owners to accelerate their succession planning and considerthe future of their equity. But now, such a thing has become common. Estimation of business worth : Perhaps the single biggest factor that determines of the value of a business is its current and recent profit history. It represents the return to the business owner, and of course, the future business owner. The second major determinant of the value of a business is the future risk. It is an assessment of the probability that the profit of the business will be maintained or increase. Factors to be considered in assessing this risk include: à ¢Ã¢â€š ¬Ã‚ ¢ the dependency of the business on the promoters à ¢Ã¢â€š ¬Ã‚ ¢ sustaining the competitiveadvantage à ¢Ã¢â€š ¬Ã‚ ¢ intellectual property of the company à ¢Ã¢â€š ¬Ã‚ ¢ growth and profit trends projections à ¢Ã¢â€š ¬Ã‚ ¢ business practices à ¢Ã¢â€š ¬Ã‚ ¢ culture and professionalism of the company à ¢Ã¢â€š ¬Ã‚ ¢ the market in which the business functions While there is something called profit and risk trade-off, the Ultimate factor that determines the value is the strategic position of a buyer.Beauty is in the eye of the beholder. Factors such as economies of scale, Innovation of products and markets, market domination or even fast tracking of growth, can see particular buyers pay more for acquisitions than an accountants valuation. Improving business value: Business owners should consider similar steps when preparing to sell their business. Many businesses view their businesses as their Golden opportunity . It represents a one-off opportunity to convert a lifetime of efforts into wealth. So often, the majority of the familys wealth is tied up in the business, invariably all at risk and highly dependent on a successful exit outcomeà ¢Ã¢â€š ¬Ã‚ ¦ that is of course, after tax, after debt repayment if any. Clearly a strategy must be set to maximise value. The Main aim is to get the business investment available. Enough Attention must be focussed on those attributes of the future risk described before. We can take an example, what must be done to reduce the perception that the business will no longer prosper without the promoter of the business ? so, what are the implications for the management structure, policies and procedures, reporting, ongoing innovation and creativity and ultimately, the drive behind the business? By taking factors such as these, the business becomes more mature and will usually be in a better position to grow and prosper without the business promoters influence. Selling the Business: The whole selling process is a procedural methodology structured to attract the right buyer who is prepared to pay a good price for a business which clearly demonstrates strategic advantage through acquisition. It must be capable of withstanding a due diligence process without any material concerns. Armed with an Information, an investment ready business owner can commence the next phase of sellingà ¢Ã¢â€š ¬Ã‚ ¦ identification of a buyer. Not surprisingly, in around 60% of cases, business owners already know their future buyer. It may be a competitor, a supplier or even a client. A list of known suitors is easily assembled. Attracting the other 40% requires a sales program using mass marketing . The various options that are available are IPO Acquisition Merger Liquidation Concluding the sale For most of their lives, business promoters have risked most of their wealth to be in this once-in-a-lifetime position. They know how to run a business, but how can they make the transition from a risk taker to that of custodian? Sadly, too many business owners get this bit wrong! What does this pot of gold represent? It represents the future security, income and lifestyles for the business owner and their dependents for the term of their lives. It represents the opportunity to pass wealth to the next generation and beyond. How can investments be structured to provide good returns but mindful of the risk profile of the family? How can taxation be legally minimised? How can the estate planning be properly structured to incorporate uperannuation, insurance, wills and trusts? How can the owner remain mentally challenged? A comprehensive wealth management strategy should bring together all of these components. Importantly, like planning for the sale itself, it should not be left to the last minute. Impact on community: Companies. impacts on the host communities where they operate do not abruptly end when they close down operations and go home. Rather, the way in which companies depart has a significant impact that can linger long after the mine or plant has closed. Three of the most common impacts on communities are: Decrease in economic status. Often a company is one of few sources of income for a community, if not the only one. A company.s closure can represent a return to economic hardship for its host community. Decrease in company-provided services. Companies often bring services that were not previously present, such as hospitals or road maintenance. Decrease in social status. The departure of a company can lead to a decrease in a social status that corporate resources had elevated. Most companies do not give enough attention to the impact that their departure may have on surrounding communities, or how to manage that impact. Some companies do not consider an exit plan until operations draw to a close. Other companies plan an exit plan early on, but do not revise the strategy based on ongoing analysis. COMMON PITFALLS SURROUNDING DEPARTURE 1. Companies do not sufficiently prepare communities for what to expect when they depart. 2. Companies only strategy for ensuring sustainability of social programs is that the government will take over. 3. Companies decrease community relations budgets as time for closure approaches, but the need for services does not decrease. 4. Companies leave behind infrastructure that is unsuited to community needs. The Right strategy Include an exit strategy in the design of any new project. the manner in which a company wishes to leave its corporate site behind after its departure determines the manner in which it develops a project, even if the departure date lies several decades ahead.Engage communities in discussing impacts and planning closure. Talk with affectedcommunities about the present and the future. By planning together, the community will understand the process, and can have buy-in on decisions made.Solicit a range of perspectives and views in order to assist groups in appropriate ways. Companies can identify surrounding communities. views of the future by engaging community members in planning closure. Use care when choosing language and framing exit strategies. The ways in which a company.s key events are presented and discussed will influence how those events are perceived. Closure is no exception. Use tangible and visible short-term objectives that build toward goals for departure. While long-term vision is necessary, companies risk overlooking concrete, short-term actions that will be necessary to reach future goals. Impact on Customers: When a company is planning to make an exit, the society at large will get affected. The extent to which customers are affected cant be quantified. The kind of problems that the customers likely to face are Unavailability of the product or service No other alternatives available Lack of customer support (for product or service) There are various ways by which these issues can be tackled. Some of the possible ways are, The company making a tie-up with other company which offers similar product. So,that similar products are being manufactured for the old customers. Having a tie-up with companies to offer customer support services (even after companies exit. Creating a forum to address the needs of the past customers.

Prevailing Over The Rock :: essays research papers

Prevailing Over The Rock   Ã‚  Ã‚  Ã‚  Ã‚  About year ago, I overcame an arduous rock climb appropriately nick-named â€Å"the subway†. I had flown up to the coast of Maine to be included in an Outward Bound expedition. After a tedious week of navigating a thirty-foot pull-boat, we arrived at Hurricane Island, which is the center of operations for the U.S. sailing expeditions of Outward Bound. It was around midday when I stood at the base of the rock face with the ten members of my team and two professional climbers. At the time, the only rock climbing experience I had was derived from a few unadorned climbs on an artificial wall. Those limited experiences taught me that rock climbing can be very physically demanding, strenuous, and sometimes, dangerous. It takes a lot of physical strength, as well as keen senses to locate and utilize footholds and handholds to successfully scale a mountainside. During a basic debriefing, one of the professional climbers informed us that the difficulty level of this climb was a 5.3. Sensing that few of us comprehended the rating’s significance, they explained that this meant that the climb would be a difficult one. Despite the warning, our group, which consisted of five males, three females, two instructors, and myself were anxious to commence our ascent. Few of us understood, however, of the turbulent challenges that lay ahead.   Ã‚  Ã‚  Ã‚  Ã‚  At that point, each of us were issued a harness and a helmet and were told the proper procedures which we would have to follow. We were to scale the mountain one at a time, while two other members of our team were to remain at the base of the wall to maintain the rope. During this lecture, I asked one of the experienced climbers the significance of the name â€Å"the subway.† They told me that in order to overcome a certain overhang in the rock, it was necessary to grab a small fixation in the rock and pull oneself over it. They then continued to say that this process somewhat resembled that of reaching up and grabbing hold of the straps in a subway car, and thus, the climb had been deemed â€Å"the subway.† Though I could somewhat able to visualize what the climber talked of, I did not comprehended the difficulty that was involved. Nonetheless, I was soon to find out. When it came to my turn to climb, my preset determination drowned what little apprehension I possessed.

Marriage Essay -- Literary Analysis, Gary Chapman

Introduction What is needed for a marriage in today’s world to last? Have you all heard the song, "All you need is love? Is that a misconception? After being married for 14 years, I believe so. Author Gary Chapman states that what is the real meaning of love? He examines how we as individuals throw the term around so easily in our everyday lives. He explores how we can love anything from dessert to a favorite rock band. Is the true definition of love, being valued and respected in our marriages today? (Chapman, 2010). Is love a feeling of expression and is there such a thing as love? Couples marry because they love each other correct? Then why are there so many divorces happening everyday. â€Å" What leads a couple to a divorce?† There could be many reasons, for example, the death of a child, infertility, drug/alcohol abuse, or physical abuse. One of the biggest reasons for divorce is Infidelity, which in many instances can lead to divorce and is probably one of the most damaging things that can happen in a marriage. Wilmot & Hocker state, Infidelity is one of the most common problems married couples face today. â€Å"When people experience conflicts, much of their energy goes into emotions related to those conflicts† (Wilmot & Hocker, 2). For example in infidelity, some of those emotions can be stress, sadness, depression, and anger. Statistics may vary, but they show for the most part, that 60% of men and 40% of women will participate in or be faced with an extramarital affair at some point in their marriage. The relationship rapidly shifts from madly in love to signing the divorce paper and sharing custody of the children (Fisher, 2008). The Emotions of Infidelity If you or someone you loved have experienc... ...ch this conflict in a rational and collaborative style. Conclusion I have explored how the emotions of anger, denial, rejection and guilt can save a marriage if approached with the right conversations and clarity. We have learned from the research that peoples perceptions of a conflict like an affair, can lead them to feel negative emotions that can be very difficult to overcome. By understanding the emotions that can enter after infidelity, more people faced with this conflict might be able to save their own marriage. As we know, conflict occurs when people are not capable of controlling their emotions in certain situations (Bell & Song, 2005). Therefore, if a married couple would like to try to save their marriage after infidelity, they should try to better understand what their spouse is feeling and how they can overcome those emotions together.

Distinguished organization Essay

I have just received your letter awarding me the prestigious Harrison Bankers Club scholarship for this year. I was overwhelmed by the feeling of achievement and happiness, but I must confess, my feeling of deep gratitude for you took better of me. It was the bright Monday morning when I was seriously pondering over my future plans while skimming through the pages of Business Times. Suddenly my eyes were arrested by an advertisement for grant of scholarships by your company. I immediately consulted my father who spoke very high of your organization. I sincerely acknowledge your efforts for taking time to process my application and the wonderful experience I had during the interview. I was impressed by the transparent, methodical and comprehensive procedure undertaken by you to identify the most deserving candidate. Your staff was courteous, friendly and cooperative. What touched me most was your inspiring conversation and intelligent questions you asked. The whole process was a rich learning experience to me. I feel honored and find myself short of words to express my grateful thoughts for your kind approval. Though few and far between, God has placed people like you to make the earth a beautiful place. Your decision will serve in a long way in promoting the cause of research work I have been always been interested in. It was my long cherished dream to contribute to the fast expanding study of biotechnology, but honestly speaking, the financials constraints held me back. Now I consider it my foremost priority to ensure by all means that my work adds further value to your distinguished organization. I again thank you for your favorable consideration and remain grateful ever for the scholarship to help me advance the studies.

Best practices in project quality management/leadership for information technology Essay

Most people simply accept low quality from many information technology (IT) products. So what if ones laptop crashes a couple of times a week? Just ensure there is back up for data. So what if one cannot log in to the business intranet or the internet right now? Just attempt a little later when it is less busy. So what if the latest version of word-processing software was shipped with several bugs? One may like the software’s new features, and all new software has bugs. Is quality a real problem with information technology projects? Yes, it is! IT is not just a luxury available in some offices, homes, or schools. Firms throughout the world provide employees with access to computers. The majority of people in the US use the internet, and usage in other countries continues to expand rapidly. It took only six years for 60 million people to use the internet compared to 20 years for 60 million to use cell phones (Kathy, 2008, p. 292). Many issues of individual and or group lives depend on high-quality IT products. Food is produced and distributed with the help of computers; vehicles have computer chips to monitor performance; students use computers to aid them learn in school; organizations depend on technology for many business functions; and millions of people depend on technology for entertainment and individual communications (Kathy, 2008). Many IT projects develop mission-critical systems that are utilized in life-and-death circumstances. Such as navigation systems on aircraft and computer components built into medical equipment. Financial institutions and their clients also depend on high-quality information systems. Clients get very upset when systems present inaccurate data or display information to unauthorized people that could result to identity theft. When any of these systems fails, it is much more than a mere inconvenience (Taguchi, 2004). 1. 1 Definitions Before one can enhance the quality of IT projects, it is good to understand the fundamental concepts of project quality management. Indeed, it is hard to define project quality management. According to the international organization for standardization (ISO) quality can be defined as the totality of features of an organization that bear on its ability to satisfy stated or implied requirements (Kathy, 2008). It can also be defined as the extent to which a set of inherent features fulfils needs (ISO9000). Other professionals define quality based on adherence to needs and fitness for use. Adherence to needs means project’s products and processes meet laid down specifications. Fitness for use implies a product can be used as it was intended. The purpose of project quality management is to make sure that the project will fulfill the requirements for which it was undertaken. Project management involves among others things meeting or surpassing stakeholder requirements and anticipations. The project group must initiate good relationships with core stakeholders, especially the primary client for the project, to comprehend what quality implies to them. Many technical projects fail because the project management group aims only at meeting the written requirements for the project (Juran and Frank, 2002). Quality, therefore, must be on an equal basis with project scope, cost, and time. If the project’s stakeholders are dissatisfied with the quality of the project management or the end products of the project, the management group will require adjusting time, cost, and scope to fulfill stakeholder needs. In which case meeting only documented requirements for time, cost, and scope is not sufficient. To attain stakeholder fulfillment, the project group must come up with a good working relationship with all stakeholders and comprehend their implied or stated requirements. Best practices: over the years, organizations have become mesmerized with the term-best practice-but after continued use, experts began scrutinizing the expression and now better definitions exist. A best practice starts simply with an idea. Knowing that there is a process, tool, activity, or method that can deliver results effectively than any other method and provides one with the desired results with less barriers and predictable complexities is a welcome. As a result, one apparently ends up with an efficient way of completing a task by use of a repeatable procedure that has stood the test of time for quite a large number of IT projects (Kathy, 2008). As project quality management evolved, so did the meanings of best practices. Some definitions of best practices are complicated while others are somehow simple. Yet, they both address the same aim of encouraging project quality management throughout the organization. Firms must decide on the depth and extent of their best practices. Must it be at high level and generic or at a low level and detailed? A generic best practice may not attain the desired efficiencies whereas a detailed one may not have unlimited applicability. Basically, any firm can decide to have own definition of best practices and there might even be company quality requirements on the definition of such best practices. For example, a best practice can be defined as something that: works, works well, works well on a repetitive basis, leads to a competitive advantage, can be identified in quest to improve business, and prevents the firm from problems. 1. 2 Principles Generally, there are 3 basic principles/processes of project quality management: 1. 2. 1 Planning quality Planning for quality involves identifying which quality standards are relevant to the project and how to fulfill those standards. Integrating quality standards into project design is a core portion of quality planning. For an IT project, quality standards include enabling system growth, planning a considerable response time, or making sure that the system produces accurate and consistent information. The core outputs of quality planning are a quality management plan, quality metrics, quality checklists, a process improvement plan, and project document updates. 1. 2. 2 Performing quality assurance Performing quality assurance includes periodical evaluation of the whole project performance to make sure that the project will meet the desired quality standards. The process involves assuming roles of quality in the entire project life cycle. Senior management must take the lead in emphasizing the roles all employees play in quality assurance. The core outputs of this process are organizational process asset, project management, project document, and change requests updates (Kathy, 2008). 1. 2. 3 Performing quality control Performing quality control involves monitoring specific project results to make sure that they adhere to the desired quality requirements while identifying methods to enhance ultimate quality. This process is mostly linked to the technical techniques and tools of quality management, such as quality control charts, statistical sampling, and Pareto charts. The main outputs of quality control include quality control measurements, validated deliverables, change requests, validated changes, organizational process asset updates, project management plan, and project document updates (Kathy, 2008). This research seeks to: †¢ Incorporate the best practices in project quality management with quality leadership/ team work within a quality focused company, †¢ Evaluate the significance of project quality management for IT products and services, †¢ Understand the techniques and tools for quality control, and †¢ Describe how leadership model relate to enhancing quality in information technology projects. 2. 0 Review of Literature In his book on quality control, Juran (2002) stressed the significance of top management commitment to continuous product quality improvement. In 2000, Juran published the fifth edition of his famous book. In both texts, Juran developed and built upon a trilogy involving quality improvement, quality control, and quality planning. Juran emphasized the difference between the manufacturer’s view of quality and the client’s view. He observed that manufacturer’s focused on adherence to requirements, but client’s focused on fitness for use. In this book, Juran developed 10 stages to quality improvement. These include; building awareness of the need and chance for improvement, set goals for improvements, organize to reach the goals, provide training, carry out projects to solve problems, report progress, give recognition, communicate results, keep ratings, and maintain momentum by establishing yearly improvement part of the regular systems and processes of the economy. Crosby (1979) wrote Quality Is Free and is best known for suggesting that firms struggle for zero defects. He stressed that the costs of low quality must include all costs of not doing the work right the first time, such as rework, scrap, wasted man hours and machine hours, customer ill will and wasted sales, and warranty costs. Crosby proposed that the cost of low quality is so misappropriated that firms can profitably spend unlimited amounts of money on enhancing quality. Like Juran, Crosby developed 14 stages for quality improvement; these include making it clear that management is committed to quality, organizing quality control teams with representatives from each section, establishing where current and potential quality problems lie, evaluating the cost of quality and explaining its use as a management tool, raising the quality awareness and personal concern of all employees, take actions to correct problems identified through previous steps, establishing a committee for the zero defects program, training supervisors to actively carry out their part of the quality improvement program, holding a-zero defects day-to allow all employees realize that there has been a change, encouraging individuals to establish improvement goals for themselves and their teams, encouraging employees to communicate to management the barriers they face in achieving their improvement goals, reorganizing and appreciating those who participate, establishing quality councils to communicate on a regular basis, and reworking to emphasize that the quality improvement program never ends. Crosby (1979) initiated the Quality Management Process Maturity Grid. Such a grid can be applied to a firm’s attitude toward product usability. For instance, the initial level in the grid is ignorance, where employees might think they do not have any difficulties with usability. The last level is wisdom, where employees have changed their attitude so that usability defect prevention is a routine part of their activities. Ishikawa (1976) developed the concept of quality circles and pioneered the utilization of cause-and-effect graphics. Ishikawa made notable contributions to quality management, the most important being Ishikawa’s total quality perspective, organization quality control and emphasizes to human based quality, the quality diagram, and the creation and use of his 7 basic quality tools. The tools are: Pareto analysis, stratification, cause and effect diagrams, check sheets, scatter charts, histograms, and process control charts. Ishikawa believed these 7 tools must be known in depth, if not by all, in a firm and used to evaluate problems and create enhancements. Used effectively the tools form a powerful quality kit. Genichi (1998) believed it is good to develop product that is stout and or insensitive to manufacturing process variation, rather than trying to control all variations during manufacturing. To practice this idea, he embarked on the already developed knowledge on design and made it more practical and usable for quality experts. Genichi’s idea was mainly about the routine maximization of process and product prior to actual processing rather than quality control through inspection. Reliability and quality are ensured at the designing stage. Genichi went on to break off-line quality into 3 core levels. These levels include; system design, tolerance design, and parameter design. Foster (2004) identified leadership as being core to the quality improvement process, assuming minimal difference between management and leadership. The role is of a facilitator, and the foundation is-managing by walking, allowing the leader to be in touch with clients, people, and innovation, the three primary sections in the expedition of excellence. Foster believes that, as the leader walks, three main operations are occurring: listening, facilitating, and listening; suggesting caring, able to provide instant help, and transmission of values respectively. Foster, having analyzed key American firms concluded that any smart concept to organizing had to take into account 7 variables, a framework that was designed to include both the software and hardware of a firm. 3. 0 Findings 3. 1 Best practices Every organization has its own point of view of best practices. But generally there seem to be four basic reasons for embracing best practices. The four are: †¢ Improving efficiency, †¢ Standardization, †¢ Improving effectiveness, and †¢ Consistency In whatever definition, the company must identify which of the four, or combination therein, the firm targets. The paper focused on best practices as practiced at Orange Soft-Link Ltd, an IT company based in Switzerland (Crosby, 1979). †¢ A best practice is an experience based, published, and proven way to achieve company objectives. †¢ The company has detailed best practices in its procedures/policies and work flows. There are templates and guidelines as well as procedures that the company embraced. Additionally, when it closed a project, the company conducts a formal lesson learned section. The session involves the sponsors, core team, project manager, and other stakeholders impacted by the project. The lessons are stored in a common database and reviewed with the whole team. Its best practices depend on lessons learned. The company shares these practices with other IT firms for those vendors for which the company is a reference site. All Orange Ltd templates, procedures/policies, and work flow can be accessed when necessary and, by request, the quality leadership team set conferences to give feedback as well as explain in details all practices. †¢ Any tool, activity or template used by a quality manager that has had a positive impact on quality delivery, knowledge, and process. For example, performing to satisfy customers is a best practice in this IT Company. This is done by assessing each phase of a project. †¢ Generally the company views a best practice as any process or activity that enhances a given quality issue, eliminates the need of other more complicated procedures, or significantly improves an existing procedure. Each best practice is a living unit and subject to amendments, removal, or review. †¢ For Orange Soft-Link ltd, a best practice is any process or method that has been successful in producing the desired outcomes through practical application. This IT Company do not embrace professional or industry standards as a best practice until it has been proven that the process or method works in its corporate environment (Kathy, 2008).

Discuss the varying roles of the promotion Essay

This would increase the quality of life to the families living at home dramatically, from living of just one dollar a day to the minimum wage of an employee in an MEDC. Some people believe that you can put large amount of aid into a country, or even create a neo-liberastic situation – however, the countries that are currently regarded as LDCs or even LEDCs will always be in that situation and it’ll never change. This is due to their geographical location, and how so many external factors are taken into consideration such as the climate, the droughts and the inability to grow many things within the climate. Biologist Jared Diamond in his book ‘guns germs and steal’ wrote heavily on this point, in this he effectively believed that the development of a country is completely reliant on their location rather than the people within it. To an extent this is true, 33 out of the 50 countries are just below the Sahara desert in terrible conditions. They have little crops that are able to grow on their land, which used to be the first stage of development many years ago – the animals that graze are few in terms of species and overall are on a complete natural disadvantage. Arguably geography created the countries into what they are today. For example, the harsh conditions led to people unable to make many by selling their crops – this led to crime, as people needed more money to survive. This endless struggle continued and the crime, corruption and civil wars just became out of control. Similarly, economists agree that these countries have too many problems to be able to compete on a global market, such as internal conflicts/ HIV and AIDs. These huge problems all contribute to the unrest of the countries in question. Many companies may disagree with moving their factories to Africa, not only would they have to adapt their designs to fit with the harsh environment. Also with 22. 5 million adults and children who have HIV/ AIDs in sub Saharan Africa, would also contribute to the potentially weak workforce – making the productivity of those factories less. This is mainly why many economists believe there is no way that they will be competitive within the workforce. In many developing countries around the world aid is directly given to the government and the public sector. With the increase in trade, it can directly add to the successfulness of exportesr within the private sector. Many governments have seemed to prefer aid, however it does not necessarily mean this is the best way of improving the quality of life for the people within it. Many LDCs struggle to receive a large amount tax from their people, and having a weak private sector reduces their chances even further in developing – which is why governments of LDCs prefer aid to support their infrastructure. Tony Blair believed that we needed a $25 billion increase, doubling the annual aid, to countries within Africa by 2010 – and an even further $25 billion by 2015. However, this aid only improves the country in the short term – for example Japan’s recent natural disaster of an 8. 9 earthquake on the Richter scale, may need for external aid which may be essential to get them back on their feat. But too much aid and it could lead to a dependency culture, in which countries are just merely reliant on aid without trying to achieve a goal for their country or to increase their countries quality of life. The argument comes into the idea that â€Å"if you give a man a fish, you feed him for a day. But if you give him a fishing rod, you feed him for a lifetime†; aid is simply just a means to get by it is not a good enough plan for the future. While trade can effectively set you up for the future, and hopefully increase the revenue of that country and thus increasing the quality of life. I believe that the most important provision is trade, however for the trade to be optimized there are many problems which need to be addressed – such as political stability. If a country does not rid itself of some of its problems, the trade that a LDC does will just go straight back into the corrupt leader.

Burnout Paper

Having a good job and supporting your family is one if the best things in life. Nowadays jobs are so demanding and they require a lot of time apart from your loves ones. Many of us love the fact that we can provide for our families, but there are times when the job life can become overwhelming and stressful causing the individual to burnout. The following paper will address issues and preventions methods of â€Å"burnout† and what precautions one should take. Also I will discuss the identifiable phrases that can be adapted in order to deal with burnout. Burnout has the same characteristics as depression and it can be easily misinterpreted. Burnout is actually exhaustion of work related stresses caused over time that can affect the personal goals related to their job. Although we may not necessary notice it right away it can creep up on you and you may not know. Other factors can contribute to burnout can come from the outside such as personal life, other responsibilities at home with families and even stressful events. Many of us experience bad days at work, feeling unappreciated, disconnected ourselves from co-workers and family members, and even lost focus on our goals. These are factors to burnout that should be addressed immediately. Individual factors that can cause burnout are fairly significant and naked to the eye. Burnout is not always displayed right away and it could take some time to be noticed by you or someone else. A person’s life style plays a role because the person may have little balance and lots of work. A person who works all week pulling in more work hours may not have down time for themselves. Individuals should continue with their regular hobbies and devote some time to exercising and their personal life. Burnout can affect everyone on the job, even cultural workers. It can be very hard for someone of culture because we may expect too much from them, or even it may difficult for them to keep up with work. Cultural workers may be absent more often at work to avoid stress issues from other co-workers that can factor burnout. Sometimes burnout has an organizational cause. In today’s organizations, everyone is doing more work in less time, and then the pressure starts to build up. Low value work, flawed work processes, or excessive performance expectations also contribute to negative stress, which, if unresolved, can lead to burnout. Some of the common organizational causes of burnout includes the fast pace of work in general (if your work has a global component), increased demand for information and communication, driven by technologies such as e-mail, instant messaging, and PDAs an downsizing, restructuring, or change in priorities that calls for extra demands on the employees. A work environment that changes frequently also can causes the supervisors to burn out, factors such as frequent changes in policies and procedures , changes in the organizations vision, and changes in staff are all contributions to burnout. Communication can help the individuals to cope with burnout as it is linked to social support. Social support is better because it gives you less burnout and it tends to make individual feels that they are loved and cared for. There are six categories of social support (technical support, emotional support, emotional challenge, listening, technical challenge and sharing social reality) in which they all help to identify some sort of communication and mutual obligation (Cruikshank, 2011). Burnout can come from many different factors and in order to prevent it, you must look at all the concerns associated around it. A way that individuals can cope with burnout is to ask for help and support from your supervisor. Communicating your issues and problems will make your job less stressful, which can prevent burnout. Another way is re-vamp the work flow or processes the department uses. For example, if you have more work and less people, you may have to change how the work is distributed. Maybe temporary help can be an option to handle the workload. Setting boundaries is always helpful. When approached by a difficult task or situation, don’t give in to it, review the importance of the situation then take time to make the necessary decisions. This can prevent mistakes in the long run that can potentially lead to burnout. If you are a person that fairly gets along with everyone as I am, I would prefer management-training programs that may help with specific needs. If the concerns are more related to behavior problems, then this could cause changes or pressures in the organization. Some ways that can reduce stress is to seek programs that focus on building personal effectiveness, such as time management, delegation, dealing with difficult employees, or adjusting to corporate change. Another way to reduce the effects of burnout is to seek employee assistance. Many organizations have employee assistance programs (EAP) that can provide stress-management resources (Scott, 2001). As a human service manager you must be able to handle difficult situations at any given time. To assist staff with staff burnout many tools can be put into place to help overcome this barrier. One is prevention. Help staff to prevent burnout by distributing the work evenly, in case of an absence, use a back-up worker instead of waiting on that person’s return. Another prevention method is to provide classes and educational materials on a quarterly basis. In conclusion, it is much easier on the staff and supervisors when you have support in the organization. Taking advantage of all related work programs and classes will become handy in the long run. The focus is to balance your needs against those in the organization and make the necessary changes when those issues of burnout arise. The more you manage stress in your daily life, including work and personal, the less chance you will have to burnout. The more positive you are with your goals in life, you can become more productive and motivated by what you do, not only in the workplace but in your personal life as well.

Software implementation methods

Description of the AdministrationSanolabor is a big sized selling and distribution company in Slovenia. It chiefly deals with health care, pharmaceutical and laboratory equipments acquired from more than 500 makers and providers both internationally and locally ( Sanolabor. Corporate Profile [ Online ] ) . In 2000 the company was awarded an ISO 9001:2000 quality direction certification for its proviso of quality services. The company is divided into two chief parts ; the retail subdivision which was apparatus to cover with individualized demands ( Sanolabor. Retail. Offer [ Online ] ) and the sweeping section which supplies wellness establishments, scientific establishments and industry with merchandises like ; research lab plans, medical and hospital equipment and a scope of other commercial merchandises ( Sanolabor. Wholesale [ Online ] ) .Description of the Implementation MethodSanolabor decided to roll-out their new Customer Relationship Management ( CRM ) utilizing the rapid execution. Software execution methods ( Anon. , 2001, pg39 ) suggests This technique is used to deploy systems whose faculties have already been predefined taking to a fast and direct alteration over from the bequest system to the new one, as a consequence companies are sometimes forced to alter their concern processes to suit the system. In Software execution methods ( Anon. , 2001, pg39 ) Rapid execution is categorized into two parts there is: The preconfigured faculty where the user accepts the basic constellation of the system and the predefined concern procedures and the Vanilla Implementation where the user gets to analyse and take the map parametric quantities of the already preconfigured package. Some of the advantages that come with Rapid execution are:The undertaking costs less.There is speedy determination devising.There are minimum concern breaks while implementing the system.Some of the disadvantages of utilizing this method are:Companies may non hold clip custom-make the package to suit their concern procedures.Most of the clip the top direction is required to take part and do speedy determinations.It is normally inflexible and delivers a system with limited functionality.Summary of instance surveySanolabor decided to follow a Microsoft Excel-based system due to the addition of planetary competition and rapid alteration in the market. The system would assist the company supervise client in formation and bring forth analytical studies but because of its engineering it became unstable and could non work decently. Sing that a alteration was needed a undertaking squad was setup its undertaking was to present a to the full functional CRM system. The undertaking commenced on January 2006 and its timeline was set to one twelvemonth, the first aim of this squad was to look for a seller who would be able to supply a system whose characteristics replicated the old one together with some improved maps. The seller ‘s first undertaking was to capture user demands and within a short clip the first paradigm was delivered. By this clip the undertaking squad had grown to 42 people, they were divided into three groups and sanolabor ‘s computing machines were chosen as a testing environment. A preparation session was held in July and failed due deficiency of proper planning. Two months subsequently another preparation session was constituted and because of better be aftering the consequences were deemed successful. Data migration was initiated following and completed without any challenges ; one time this was done the CRM was quickly implemented and shortly after jobs at the operational and managerial degree began to harvest up. Another job which was encountered was that 60 workstations crashed due to incompatibility issues with an interface developed by the seller, the company besides changed its concern procedures to suit the package. The system was monitored for four months with errors being reported to the seller and after subsequent corrections were made it became stable and the undertaking was closed in March 2007. ( 286 words )Critical analysis of the success of the execution method usedBing that sanolabor did non see the concluding version of their CRM system during the proving session, it was an unadvised move to quickly implement the new system. In a systems development life-cycle all members of a squad set abouting a undertaking must be actively involved, the undertaking director sho uld understand his/her function and every activity must be planned and monitored. In sanolabor ‘s instance the undertaking squad left all the work from the analysis to the execution phase to the package seller. No enterprise was taken until jobs started to happen in the latter phases of the development life-cycle and as a consequence it ended up being dearly-won for the company in footings of resources and clip. Harmonizing to package execution methods ( Anon. , 2001, pg41 ) one should thoroughly measure to find where rapid execution is appropriate for your organisation, this rating was non done decently even though the implementing undertaking of the new CRM system into the company was successful. Below is a elaborate history of the challenges and the result that lead to a successful CRM execution. These experiences were both shared by the undertaking squad and the package seller. In order to successfully implement a system in a real-work environment one must understand the concern needs every bit good as user demands of that company and good preparation guidelines must besides be followed, sanolabor ‘s CRM undertaking lacked these properties and as a consequence the company faced a batch of jobs in the execution stage. After choosing a seller the undertaking squad decided to utilize the vanilla execution to deploy the system, hence a batch of loops to the parametric quantities were done in conformity to the users ‘ demands, the result was that the undertaking director did non see the concluding version of the system ( Franka & A ; Armand, 2007 ) . The first jobs began to demo up in the preparation stage ; the users were unhappy because of the manner the Sessionss were carried out. ( Sanolabor, 2006e cited in Franka & A ; Armand, 2007 ) gives an history of the issues that were faced during preparation:The user demands were inadequately fulfilled i. e. non all the maps performed as the user expected.The employees had a negative attitude towards the CRM because they feared that the work burden would increase and the company ‘s organisational construction would alter, therefore their motive was low.The undertaking squad had grown to 42 people by this clip which made it excessively big for proper preparation to take topographic point.A suited preparation environment was non carefully chosen. It was done with sanolabor ‘s old computing machines which were really slow and lacked the capacity to back up the package.Due to the big figure of users that were supposed to be trained and the handiness of clip, the Sessionss were excessively short and did n't supply sufficient information of the systems functionality.The user manuals were besides unequal because they did non reflect the proper guidelines of how to utilize the CRM.The preparation was conducted unprofessionally.Because the above result had to be rectified, the und ertaking squad took charge of the undertaking and started by make up one's minding to carry through the user demands foremost, one time this was complete they moved to prove it and it was done to a satisfactory degree. The following measure after successfully finishing the first two activities was developing. These Sessionss took topographic point two months subsequently after the initial attempted and in order to obtain successful consequences a different attack was taken. The undertaking director take to ( Franka & A ; Armand, 2007 ) :Motivate the user groups by giving them confidence of better things to come, this ensured cooperation.Reduce the undertaking squad significantly to 21 people: seven users per group this ensured manageableness,Add the Sessionss to three hours from the old 45 proceedingss this gave the users ‘ ample clip to prove the system.Improved the user manual, this lead to a better apprehension of the system.Upgraded the computing machines that were at sano labor to back up the CRM.The consequences of the 2nd preparation were positive as it could besides be seen from the users. The following measure was to migrate the information from the bequest systems to the new CRM solution ; this was done without any jobs. After the preparation and informations migration was completed successfully, the squad was now certain that the system was ready to ‘go unrecorded ‘ . It was quickly implemented and shortly after jobs began to happen: at the operational degree Franka & A ; Armand ( 2007 ) study that ‘reclamations grounds was uncomplete, print of demands was inconsistent with demands, communicating between merchandise directors was hindered ‘ and for the analytical degree ‘reports did non present contents sing certain filters, other studies were impossible to obtain ‘ . Sanolabor besides wanted to utilize Microsoft Outlook together with the CRM solution, this prompted the seller to come up with an interface tha t would incorporate both. Franka & A ; Armand ( 2007, pg.205 ) writes that the: ‘Purpose was to put in the interface on all of the 60 working Stationss automatically, but it happened that the basic Microsoft system crashed down. Companies or providers proficient sup ­port did non expect instability, which could ensue from such operation. It caused extra costs to the company ; purchasing new licenses and probationary support with installing of new programmes on all working Stationss ‘ . Due to the dictates of utilizing the rapid execution method sanolabor had to alter their concern processes to suit into their new system this did non do any jobs because they were already client oriented. The execution procedure was monitored for four months where the undertaking director consistently reported errors to the provider and checked on its public presentation ( Sanolabor, 2006b cited in Franka & A ; Armand, 2007 ) . Company decided to travel with an analytical CRM for the intent of leading, activity monitoring of employees, better inform ­ing, betterment of dealingss with clients and better strate ­gic determinations. It gave the replies to employees, why company decided to upgrade CRM. All this can act upon on the betterment of the general relationship with custom ­ers. After going stable in March 2007 the undertaking officially closed.BibliographySanolabor. Corporate Profile [ Online ] Available at: hypertext transfer protocol: //www.sanolabor.si/eng/prispevek.asp? IDPodPodrocja=442 [ Accessed 1 March 2010 ] )Sanolabor. Retail. Offer [ Online ] Available at: hypertext transfer protocol: //www.sanolabor.si/eng/prispevek.asp? IDPodPodrocja=445 [ Accessed 1 March 2010 ] )Sanolabor. Wholesale [ Online ] Available at: hypertext transfer protocol: //www.sanolabor.si/eng/prispevek.asp? IDPodPodrocja=440 [ Accessed 1 March 2010 ]Franka Piskar & A ; Armand Faganel, 2009. A Successful CRM Implemen tation Project in a Service Company: Case Study. [ pdf ] Slovenia: Organizacija volume 42 Available at: hypertext transfer protocol: //organizacija.fov.uni-mb.si/index.php/organizacija-en/article/viewFile/1036/864 [ Accessed 30 February 2010 ]Anon, 2001. Software Implementation Method. [ pdf ] Available: hypertext transfer protocol: //vig.pearsoned.co.uk/samplechapter/078972670X.pdf [ Accessed 27 February 2010 ]